Processing and delivery times
- Processing time: 2–4 days, Monday to Friday.
- Shipping time (United Kingdom): 5–10 days, Monday to Friday.
Total delivery time (United Kingdom): 7–14 days, Monday to Friday.
Orders placed Monday to Friday before 5pm (UTC+1) go into processing the same day. Orders placed after 5pm on Friday go into processing the following Monday.
As soon as your order has been dispatched, you'll receive a confirmation email with your tracking details. You can follow your parcel at any time using the tracking link in that email, or on our Track Your Order page.
If you'd like to check that we can deliver to your area, email us at contact@ooloteaware.com.
Shipping costs
| Country | Standard delivery | Carrier |
|---|---|---|
| United Kingdom | £2.95 | Tracked service; the carrier depends on your area |
Changing your delivery address
Once an order is in transit, we're no longer able to change its delivery address. If you need to change your address, please contact us at contact@ooloteaware.com within 24 hours of placing your order.
Cancellations and address errors
You can cancel your order as long as it hasn't yet been prepared for dispatch. We recommend asking within 24 hours of your purchase. Once your order has been dispatched, please see our returns and refunds policy.
Please check your address carefully before completing your order. We can only correct an address while the order is still being processed. If a parcel comes back to us because the address provided was incorrect or incomplete, we'll contact you to arrange redelivery, and an additional delivery charge may apply.
Parcels damaged in transit
If your parcel arrives visibly damaged, we advise you to refuse the delivery and let our customer service know straight away.
If the parcel was delivered while you were out, please email contact@ooloteaware.com with photos of the piece and its packaging. We'll send a replacement or refund you in full.
Missing items
If something is missing from your parcel, email contact@ooloteaware.com with your order number and a photo of everything you received, including the packaging. We'll look into it and send the missing piece or refund it in full.
Contact
OOLO
47 rue Vivienne, 75002 Paris, France
Email: contact@ooloteaware.com
Phone: +33 7 82 93 80 49
Customer service: Monday to Friday, 10am to 6pm (UTC+1).
Last updated: 5 October 2026